Free home delivery
Provide free home delivery for all product over $100
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SHIPPING & DELIVERY
Metro areas: 2–4 working days. Tier 2/3 cities: 4–6 working days. Remote areas: Up to 7 days.
Yes, we ship pan-India. If your location isn’t serviceable, our support team will contact you with options.
Yes, for all prepaid orders. COD orders incur a ₹75 service charge.
100%. Your privacy is our top priority. Plain, tamper-proof packaging with no brand or product details.
You’ll receive tracking info via email and SMS once your order is shipped. You can also track it via our website.
Yes, if your order hasn’t shipped yet. Email us at wecare@myeloura.com with your new email, phone number, and order ID.
The courier will attempt 2–3 deliveries. If undelivered, it returns to us. You can request re-shipping with additional delivery charges.
Please take photos or a video upon delivery and send it to us within 48 hours at support@myeloura.com. We'll help you resolve it promptly.
Reach out within 24 hours. We’ll coordinate with the courier to investigate and resolve the issue.
We use trusted courier partners like Delhivery, BlueDart, and Shiprocket.
RETURNS & REPLACEMENTS
Due to hygiene and safety, we don’t accept returns unless the product is damaged, defective, or incorrect.
Email wecare@myeloura.com within 48 hours of delivery with order ID and product photos.
Once verified, we’ll issue a replacement or full refund to your original payment method.
Yes, within 24 hours of placing it or before dispatch, whichever comes first.
Apologies! Just contact us and we’ll replace it at no cost.
PAYMENTS
We accept all major debit/credit cards, UPI, NetBanking, wallets, and Cash on Delivery.
Yes. There’s a flat ₹75 fee on COD orders.
Usually, your bank will auto-refund within 5–7 working days. If not, email us for support.
Absolutely. Our website uses encrypted payment gateways and complies with PCI-DSS standards.
PRIVACY & DISCRETION
No. Your product details are never mentioned on the package. It’s completely discreet.
Never. Your data is 100% private and is not sold or shared.
Yes. Just email us at wecare@myeloura.com and we’ll delete it within 5 business days.
Only if you opt-in. You can unsubscribe at any time.
We accept all major credit cards, PayPal, and Shop Pay for secure checkout.
ACCOUNT & ORDER HELP
No, but it helps with tracking, reorders, and early access to new drops.
Yes. Write to us before your order is shipped.
Check your spam/promotions folder. If still missing, contact our support team.
Yes! Visit the ‘Order Tracking’ section on www.myeloura.com
INGREDIENTS & SAFETY
Yes. All products follow FSSAI, dermatological, and relevant category safety standards.
Yes. Each product page and packaging clearly states the ingredients used.
Please review ingredient lists and do a patch test (for topicals) or consult your doctor if unsure.
BRAND & PURPOSE
We’re here to make intimacy and pleasure shame-free. Eloura is about self-trust, body awareness, and inclusive love.
Chirag Dhingra, a passionate entrepreneur who believes pleasure is a form of self-care, not a taboo. He previously led partnerships and growth at brands like ixigo, ShopClues, and Healthkart.
"No Shame in Your Game."
Because we care. From ingredients to design, we obsess over every detail to make you feel seen, safe, and satisfied.
CUSTOMER SUPPORT
Email us at wecare@myeloura.com, we usually reply within 24–48 hours.
Monday to Saturday, 10 AM to 6 PM IST.
Coming soon! We’re building resources and guidance tools to help you pick what’s right for your needs.
Quality Products
We ensure the product quality that is our main goal
3 Days Return
Return product within 3 days for any product you buy
Online Support
We ensure the product quality that you can trust easily
© 2025 Myeloura. All Right Reserved.
