At Eloura, we deeply value your trust. While our products are intimate in nature and can’t be reused or resold, we stand by our quality and promise a smooth resolution if anything goes wrong.

What can be returned or replaced?

• Damaged or tampered packages
  
• Wrong item delivered
• Product missing from the package

To be eligible, the issue must be reported within 48 hours of delivery.

What can’t be returned?

Due to hygiene and safety, we do not accept returns for:

• Opened or used products
• Orders where packaging is intact and correct
• Buyer’s remorse or change of mind

How to request a replacement:

• Email us at support@myeloura.com within 48 hours
• Attach photos of the item, packaging, and invoice
• We’ll verify and process a replacement or refund within 5–7 working days

Refund Timeline:

• Prepaid Orders: Refund will be issued to your original payment method within 5-7 business days.
• Cash on Delivery Orders: We will request your bank details for a secure refund and will be credited in your bank account within 3 business days post receiving the account details.

Returns & Replacement FAQs

Q: Can I return a product if I opened it but didn’t use it?

No. For hygiene and safety, we do not accept returns on opened products.

Q: My order arrived damaged. What should I do?

Email us with photos at support@myeloura.com within 48 hours. We’ll replace it or refund you.

Q: I got the wrong item. Can I get the correct one?

Yes, we’ll send the correct item after verification at no extra cost.

Q: How long does a replacement take?

Once approved, replacements are shipped within 2 business days and delivered in 2–4 days.

Q: Do I need to return the wrong or damaged item?

No. We don’t ask you to ship anything back unless explicitly requested.