Effective Date: [Insert Launch Date]
Last Updated: [Insert Last Updated Date]
Company Name: Sensovial Wellness Private Limited
Website: www.myeloura.com
Contact Email: support@myeloura.com
Registered Address: 51, 5th Floor, Deverabisanahalli, Sarjapur Outer Ring Road, Bellandur, Bangalore South, Bangalore Urban, Karnataka - 560103, India

1. Introduction

Welcome to Eloura, where there is No Shame In Your Game. By accessing or using our website (www.myeloura.com), you agree to be bound by these Terms and Conditions ("Terms"), including our Privacy Policy, Cancellation Policy, Returns Policy, and any additional terms and conditions that apply to specific products or services.

If you do not agree to these Terms, please do not use our services.

2. Eligibility

By using this site, you represent that you are at least 18 years of age or are using it under parental/legal guardian supervision. Eloura does not knowingly collect or sell to minors.

3. Use of the Website

You agree not to use the site for any unlawful or prohibited activities.

You agree not to attempt unauthorized access to any portion or feature of the site or any other systems connected to the site.

You are responsible for maintaining the confidentiality of your account and password and restricting access to your device.

4. Product Availability & Pricing

All products listed on our site are subject to availability.

Prices are listed in INR and include applicable taxes unless stated otherwise.

We reserve the right to change prices, offers, or product descriptions at any time without prior notice.

In case of a pricing or product error, we reserve the right to cancel the order and refund the amount.

5. Orders & Payments

When you place an order, it is considered a purchase offer, which we reserve the right to accept or reject.

Payments can be made using secure third-party payment gateways (e.g., Razorpay, Cashfree, etc.). We do not store any card details on our servers.

Orders will only be processed upon successful receipt of payment.

6. Shipping & Delivery

Please refer to our Shipping Policy for detailed timelines, charges, and delivery processes.

We currently only ship within India and to serviceable pincodes as per our delivery partner’s network.

7. Cancellations & Refunds

Orders can be cancelled before dispatch by contacting support@myeloura.com.

For hygiene and safety reasons, we do not accept returns or exchanges unless the product is damaged or defective.

Refunds will be initiated within 7–10 business days of approval. Refer to our Returns & Refunds Policy for more information.

8. Health Disclaimer

Our products are designed for external use and general wellness purposes only.

They are not intended to diagnose, treat, cure, or prevent any disease. Please consult your doctor before using any product, especially if pregnant, nursing, or undergoing treatment.

9. User Reviews & Content

By submitting reviews, feedback, or testimonials, you grant Eloura the right to use, publish, and display such content for promotional or informational purposes across digital and offline platforms.

You agree not to post any content that is unlawful, offensive, or infringes on third-party rights.

10. Intellectual Property

All content on this site—including text, images, logos, packaging designs, and product descriptions—is the intellectual property of Sensovial Wellness Pvt. Ltd.

You may not reproduce, republish, or use any part of this content without written permission.

11. Limitation of Liability

Eloura shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products, services, or website.

Your sole remedy is to stop using our services or products.

12. Indemnity

You agree to indemnify and hold harmless Sensovial Wellness Pvt. Ltd., its employees, officers, and affiliates against any losses, damages, or legal claims arising out of your breach of these Terms or misuse of our services.

13. Termination

We may terminate or suspend your access to our site and services at any time without notice if you violate these Terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be resolved under the exclusive jurisdiction of courts located in Bangalore, Karnataka.

15. Contact Us

For any queries or clarifications, please reach out to:

📧 Email: support@myeloura.com

📍 Address: Sensovial Wellness Pvt. Ltd., 51, 5th Floor, Bellandur, Bangalore - 560103