At Eloura, we know your order isn’t just a package, it’s a personal moment. That’s why we prioritize safe, fast, and discreet delivery to your doorstep.

Dispatch Timelines

Orders placed before 12 PM (Mon–Sat) are dispatched same day.

Orders placed after 12 PM, on Sundays, or on public holidays are shipped the next working day.

Estimated Delivery Time

• Metro Cities: 3–4 working days
• Tier 2/3 Cities: 4–6 working days
• Remote Areas (e.g. J&K, North East): Up to 7 working days

We ship from multiple warehouses (Bangalore, Delhi, Mumbai) to reduce delivery time.

Shipping Charges

Prepaid Orders: Free Shipping

Cash on Delivery (COD): ₹75 flat COD fee

Packaging & Discretion

Your privacy is non-negotiable. Every order is packed in plain, tamper-proof packaging — no logos, no product names, nothing revealing.

Tracking & Notifications

Once your order ships, you’ll get:

An email + SMS with a tracking link

Real-time updates when your order is shipped, out for delivery, and delivered

Serviceable Locations

We currently deliver within India only.

If your pincode is unserviceable, our support team will reach out with alternatives or process a full refund.

Product Safety & Tampering

We take great care in packing every order. But if your order arrives tampered, damaged, or with missing items:

Please email us at support@myeloura.com within 48 hours of delivery

Share clear photos of the packaging and product

In case of suspected tampering, we recommend recording a video while opening the package

If you receive an SMS/email saying "delivered" but haven’t received the order, contact us within 24 hours

This helps us resolve issues quickly and coordinate with our courier partners.

Courier Partners & Delays

We work with trusted 3rd-party courier services like Delhivery, BlueDart, and Shiprocket. While we aim for timely delivery, Eloura is not liable for courier delays.

For time-sensitive orders, please reach out to support@myeloura.com before placing your order.

Shipping FAQs

Q: When will I get my order?

Most orders arrive within 2–5 working days. Remote areas may take up to 7.

Q: Is the packaging discreet?

Absolutely. No branding, no product name. Just a clean, plain box.

Q: Who delivers the order?

We ship via leading logistics partners like Delhivery, Shiprocket, and BlueDart.

Q: Is COD available?

Yes! COD is available at a ₹75 fee. Prepaid orders enjoy free shipping.

Q: Can I change my shipping address?

Yes — if the order hasn’t shipped. Email us ASAP with your order ID and new address at support@myeloura.com

Q: What if I miss the delivery?

The courier will attempt delivery 2–3 times. If undelivered, the package returns to us. We can re-ship after you pay the additional shipping fee.

Q: My pincode isn’t serviceable. What now?

Our team will either:

Try an alternate courier, or

Issue a full refund

Q: I haven’t received tracking info.

You’ll usually get tracking within 24 hours. If not, ping us at support@myeloura.com

Q: Do you ship internationally?

Not yet. We're currently available only in India.

Need Help?

We’re just an email away:
📧 support@myeloura.com

Registered Office:

Sensovial Wellness Pvt. Ltd.

51, 5th Floor, Deverabisanahalli, Sarjapur Outer Ring Road,
Bellandur, Bangalore South, Bangalore Urban,
Karnataka – 560103