Last Updated: 06-09-2025

At Eloura (operated by Sensovia Wellness Private Limited), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.myeloura.com or engage with any of our products and services. By accessing or using Eloura’s services, you agree to the terms of this Privacy Policy. 

Definitions

• "Company", "We", "Us", or "Our" refers to Sensovia Wellness Private Limited operating the brand Eloura.
  
• "Website" refers to www.myeloura.com.
• "Goods" refers to products available on Eloura, including but not limited to intimate wellness products, personal care, and aphrodisiac chocolates.
• "Service" refers to all digital, mobile, or physical offerings provided by Eloura.
• "You" means the user, customer, or any legal entity using the Eloura website or services.

2. Information We Collect

We collect both Personal Information and Non-Personal Information to improve your experience with Eloura.

This includes:

• Name, phone number, email address, billing/shipping address
• Date of birth, gender, lifestyle data (optional)
• Browsing behavior, clicks, time spent on pages
• Order and payment history
• Social media handles if logged in via third-party platforms
• IP address, device data, cookies, geolocation, browser type

We may also collect data via:

• Cookies & Pixels (for retargeting and analytics)
• Web beacons and tracking scripts
• Third-party partners like Facebook Pixel, Google Analytics, Shopify, and payment gateways

3. How We Use Your Data

We use your information to:

• Process and fulfill your orders
• Provide personalized product recommendations
• Respond to your queries via email or chat
• Improve website performance and user experience
• Serve relevant ads on social platforms and partner websites
• Prevent fraud and ensure platform security

We may use anonymized, non-identifiable data for internal research and marketing insights.

4. Sharing Your Information

We do not sell your personal information. We may share data only with:

• Delivery partners and logistics providers
• Payment gateways for transaction verification
• Customer service tools like WhatsApp, email, and chat support
• Marketing and analytics platforms (like Google Ads, Meta, etc.)
• Legal authorities, only if required by law

5. Data Retention

We retain your personal data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce our policies

You can request deletion or correction of your data by emailing support@myeloura.com.

6. Children’s Privacy

Eloura does not knowingly collect data from users under the age of 18. If we learn we have received such data, we will promptly delete it.

7. Cookies & Ad Preferences

We use cookies to:

• Remember user preferences
• Track session data
• Serve personalized ads

You can disable cookies via your browser settings. This may limit certain features on our website.

8. Your Rights

You have the right to:

• Access and update your information
• Delete or restrict your data
• Opt-out of promotional communication
• Refuse targeted advertising

To manage your preferences, log in to your account or contact us at support@myeloura.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies independently.

10. Security

We follow industry best practices to protect your personal data using encryption, secure networks, and regular audits. However, no online transmission is 100% secure.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified on our website. We recommend reviewing this page periodically.

Last updated: 06-09-2025

Contact Us

Sensovia Wellness Private Limited
51, 5th Floor, Deverabisanahalli, Sarjapur Outer Ring Road,
Bellandur, Bangalore South, Bangalore Urban, Karnataka - 560103
Email: support@myeloura.com